At HAESSENCE, customer satisfaction is our priority.
We offer a 7-day return or exchange policy under the following conditions:
✔ Product is damaged upon delivery
✔ Wrong item delivered
Conditions:
- Product must be unused and in original packaging
- Return request must be made within 15 days
🚫 We do NOT offer refunds/exchanges for:
- Change of mind
- Used products
📩 To request a return, contact us at: haessence@gmail.com